We don’t believe there is any one way to complete a project.

BUT the general flow is as follows:

The very first part to making a successful website is to be clear on what it should do. Before we can start or even give you an estimate – we need to know EXACTLY what you want us to do! 

Some things to consider; What is the purpose of the website? Do you have the pages and text ready to go or do you need a copywriter? Do you know what you want the website to look like? Do you have a designer? Photos are great – do you have any we can use? any ideas? any sites you like? send them to us. Do you need an online store? does the website need to integrate with any software you already have?

After we know what we are building we can supply you with some ideas, estimates and timelines or we can have a consultation to help you figure it out.

Once we have a scope we need to know who is involved and who makes the final decision, any important dates and what timezone you are in. Then we can make the plan of attack!

If you need the project yesterday, our fee will be higher. We are firm believers in the GOOD, CHEAP, FAST model (you can only choose two).

We each have a different rate per hour and estimate based on how long we think what you want us to do will take. When the scope changes so does our estimate.

If this is the first time we have worked together or the project is expected to take over 1 month or $2000 AUD we will supply a start work invoice of approximately 30% of the estimated cost before we start.

This is payable via Bank Transfer or Credit Card.

After we know what we are making, how much it will cost, who will approve it and when it is to be done by. We can actually start the project! This is the best part see these details below.

Pretty sure every project we’ve ever worked on has had a change of direction at some point during the process. When this happens we will re-evaluate the time required and re-supply the timeline and the cost. Of course, we will let you know what the changes are and ask for your approval before going ahead.

We ask you to check what we have done in each stage very carefully when we send over to you for approval. After we have sign off for the project – we provide 14 days warranty – if anything isn’t working as we discussed or something is missing we will fix it at no extra cost.

After 14 days any changes will be considered a new project or part of your care plan.

Depending on the project, we have a little bit of a different approach to build a website. We like to make sure it works properly first THEN layer all the design and final details on top. This way we make sure the bigger picture is achieved and we aren’t wasting time on small details that are nice to have but aren’t serving the bigger picture.

STAGE 1 – we focus on what the site needs to do. We make the pages, put in the text for launch – probably some placeholder images – and make sure it can DO everything it needs to.

This phase is not pretty – sometimes we won’t even show you – it can be distressing. But we want to make sure that the site will do everything it needs to and you can manage the back end (WordPress admin) to do what you need.

STAGE 2 – Once we are sure the site is doing what it needs to then we can start roughly putting in the design elements. We will show you an IN-PROGRESS draft version and ask for your feedback to make sure we are going down the right track.

As you probably already know – there is no standard with web design SO what works in one browser/device may not in another. At this stage we usually aim to get everything working with Google Chrome then finalise other browsers in the testing phase. Mobile will also be in draft stage unless we tell you otherwise.

We can do a feedback call or you can send us one big ol’ email or Google Doc with details.